Note
in the bottom bar and go to Settings.Press View more to easily copy your vehicle's unique PAID2 number. Follow the instructions on how to activate Plug & Charge in the Volvo Cars app.
If you use a provider that isn't a Volvo partner, the process and instructions may vary depending on the e-mobility service provider.
The contract certificate is installed through the cable, and the authorization and payment are handled by the vehicle and the charging station. You can see the status in the instrument panel and the charge port during the installation.
The charging session starts when the authorization is finished.
You can find your contract certificate under Charging account. If you turn Plug & Charge off after installing a contract, it is disabled and becomes inactive.
Note
If there are any faults related to Plug & Charge, try to reconnect the charging cable. If it still doesn't work, check the charging settings to see if there is a contract installed in your vehicle. If there is a contract, contact your e-mobility service provider to make sure that there are no issues with the contract. If there is no contract, follow the activation steps again. If the problem persists, try normal charging. Authorize yourself at the charger and follow the instructions in the charging station interface.
If Plug & Charge isn't working after a workshop visit, it could be because the contract certificate was removed from your vehicle. Follow the activation steps again.
Handling Plug & Charge contract certificates
Note
Removing contract certificates
After the Plug & Charge contract certificates are created, they're stored in the vehicle and in an external server outside the vehicle. Remember to delete both certificates when ending or transferring vehicle ownership.
Your contract certificate in the vehicle can be deleted from the center display. Press the vehicle symbol in the bottom bar and go to . Then press the trash can symbol 
.
To delete your contract certificate in the external server, go to the Plug & Charge settings in the mobile app for your vehicle.3
Factory resetting of your vehicle doesn't automatically delete the installed contract certificates. You still have to delete the contract certificate via the center display.
Adding a new contract certificate
To add a new contract certificate, make sure Plug & Charge is on and follow the activation steps again. The most recent contract certificate will always be installed. If you want to delete the account permanently, you also need to cancel the contract with your e-mobility service provider.