Profile and pairing issues with Volvo ID for cars with Google built in
If you're having trouble connecting your Volvo ID to your car there are a number of steps you can take to help solve this problem.
Before you can pair the Volvo Cars app with your car, your Volvo ID must be connected to the owner profile. This connection is made automatically when you purchase or lease a car directly from Volvo Cars. If you bought the car from a retailer, this should have been set up for you.
If you purchased your car directly from Volvo Cars or a retailer
- Sit in the driver's seat with your car key.
- Follow the instructions in the centre display and select the Owner profile.
When setting up your profile in the setup guide or connecting the Volvo Cars app to your profile, you'll be prompted to scan a QR code to connect the Volvo Cars app.
Scan the QR code with your phone and follow the instructions.
> The Volvo Cars app and your car should now be connected.
If you purchased a used car or need to connect your Volvo ID to the Owner profile
Sit in the driver's seat with all your car keys.
Follow the instructions in the centre display and select the Owner profile.
When you set up your profile in the setup guide or when connecting the Volvo Cars app to your profile, you'll be asked to register as the car's owner by presenting the car's keys.
You'll be prompted to scan a QR code to connect the Volvo Cars app to your profile.
Scan the QR code with your phone and follow the instructions.
> The Volvo Cars app and your car should now be connected.