Contract Hire refers to a Personal Contract Hire (PCH) or Business Contract Hire (BCH). You lease the car of your choice for a set period of time.

Volvo Car UK Limited is working with that will be the owner and registered keeper of the cars which are subject to the Lease (PCH/BCH) offers. This means that VCFSUK hires the car to you under the Hire Agreement but will appoint Volvo Car UK Ltd as an agent to perform services on their behalf.

For more details, please see the question “What is Volvo Car Financial Services UK Ltd?” under Terms and conditions.

If you have selected a fully electric car, the Volvo Car Service Plan Plus is included in your monthly payment and will follow the contract length. For all other cars, no service plan is included automatically in the monthly payment. Instead, you will have the option to add a Volvo Car Service Plan to your vehicle order, which will then be included within your Contract Hire quotatione.

The Volvo Car Service Plan consists of Volvo Car Genuine Service which means the maintenance service work (which includes labour cost and material) is performed on your car in accordance with Volvo Car’s recommendations. This includes functionality and safety checks of limited wear & tear components, as well as actions performed at specified service intervals.

More information about the Volvo Car Genuine Service can be found in the owner’s manual and service and warranty handbook of your car.

Everything that is included in the Volvo Car Service Plan, but also specified wear & tear items such as brake pads, brake discs and wiper blades. Note that wear & tear repairs are at all times subject to the professional judgement of the Volvo Car service provider performing the service.

The service plans do not include any repair work, spare parts or consumables necessary to maintain the roadworthiness of your car (whether determined as a result of the maintenance services or otherwise), or any other work you agree to be carried out with the Volvo Car service provider. Fluids like AdBlue, washer fluid and coolant are also excluded.

You can see the duration of your service plan under the subscription tab in Volvo Cars app (after delivery), or by looking at the order confirmation.

Note that the duration of the service plan is affected by your annual mileage. If the annual mileage is higher than the anticipated mileage per year (according to contract term) this will result in servicing dates being sooner than expected and will reduce the duration of the plan.

If you have selected a fully electric car, the Volvo Car Service Plan Plus is included in your monthly payment and will follow the contract length. For all other cars, there is no service plan included in the monthly payment. Instead, you will have the option to add a Volvo Car Service Plan to your vehicle order, which will then be included within your Contract Hire quote.

Alternatively, you can order a Volvo Car Service Plan through a Volvo Specialist. However we are working towards offering service plans online. If you would like to add a service plan after an order has been placed, please contact your local Volvo Specialist and they will be able to support. We advise purchasing one when you receive your vehicle in order to qualify for the service plan packages.

The need for service is dependent on time and annual mileage and can therefore occur with different time intervals. For non-electric cars, the interval is every year or 18,000 miles, whichever comes first. For electric cars, the interval is every second year or 18,000 miles, whichever comes first.

No, you need to visit a Volvo Specialist to have your vehicle serviced according to Volvo recommendations in accordance with the Volvo Car Service Programme.

Details of service can be found in the car’s service and warranty handbook. For further information please review the Warranty T&Cs here.

All servicing must be carried out by a Volvo Car service provider in the United Kingdom. When you book your service with the Volvo Specialist, you must let them know that you have a Volvo Car Service Plan.

When your vehicle is due a service, our Customer Relation Centre will contact you in good time. They will provide you with the contact information for a local Volvo Car service provider. Then you simply call the service provider to arrange a time that suits your schedule. You can also book your appointment using the digital service booking tool at https://www.volvocars.com/uk/service-booking

Volvo Cars Service Plans cannot be cancelled and will remain with the car. If you terminate your Contract Hire agreement then the service plan will end.

The first 7 days of your car lease includes Volvo Driveaway insurance (subject to meeting our eligibility criteria). After that, you are responsible for obtaining your own insurance coverage by either choosing to continue with our fully flexible monthly Volvo Car Insurance or your own cover.

The cost of Volvo Car Insurance varies depending on several factors such as the vehicle you choose, your age, driving experience and where the vehicle is to be kept. You can obtain an indicative quote by filling out your details online here.

Please note that insurance is not included for Fleet & Business Online customers. However, sole traders are eligible for insurance coverage if the insurance is registered in an individual’s name.

With Personal Contract Hire (PCH), we offer free Driveaway insurance up to 7 days of comprehensive cover, which means you don’t need to worry about insurance hassle. Just fill in your details and activate your policy, collect your car upon delivery, and drive away safely.

Whilst activating Driveaway cover, you will be presented with a quote for the fully flexible monthly Volvo Car Insurance that you can choose to purchase when your free Driveaway cover has ended. If you accept your quote for Volvo Car Insurance, you will pay for the first month upon registering and monthly thereafter.

You are always responsible for making sure that your car is covered by fully comprehensive insurance, whether it’s using our free Driveaway insurance, or accepting the flexible Volvo Car Insurance subscription, or if you instead prefer to arrange your own fully comprehensive insurance.

You must insure the vehicle continuously from and including the date of delivery for the replacement value and on a fully comprehensive basis; insure yourself and any authorised driver(s) against any claims for death, injury, loss or damage caused by the vehicle or its use; pay all insurance premiums on time; show us the certificate of insurance and premium receipt on request; and notify us of any loss, theft or damage to the vehicle and of any insurance claim made in respect of the vehicle.

Further details can be found at https://www.volvocars.com/uk/car-finance/volvo-car-insurance

Prior to collection of your new Volvo, you will be provided with a link to the online Driveaway activation page. Once you’ve answered some questions about you, your Volvo and your driving history, you will be able to activate your cover online. It’s simple to set up and can be completed in just a few minutes.

Volvo Car Insurance guarantees the use of Volvo-approved bodyshops and genuine Volvo parts, in addition to a range of market-leading benefits. You have the flexibility to make changes, renew and cancel without charges. Your price is also guaranteed for 12 months.

Yes. Although we strive for a smooth and hassle-free car leasing service, we understand that some of our customers might not want to utilise our free Driveaway insurance and instead wish to arrange their own fully comprehensive insurance, valid from the day the car is being collected and for as long as the car lease is valid. It is important that you understand and make sure you and your own insurance policy complies with all conditions related to insurance in the Volvo customer Terms and Conditions. If arranging your own fully comprehensive insurance, you must inform the insurer at the application stage that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate UK Automotive Solutions Limited for its market value directly. You must also make sure that your own fully comprehensive insurance covers:

• Accidental damages (i.e. if your car is damaged by accident, vandalism or malicious damage, including standard accessories on it).
• Damages to windscreen and windows (including possible glass sunroof).
• Fire & theft damages (If your car is lost or damaged by fire, lightning, explosion, theft or attempted theft, including standard accessories on it).
• Third Party Liability insurance (i.e. damages to other vehicles, damages to property and injury to other people or animals).
• Misfuelling cover (at least compensation for draining and cleaning the fuel tank at the filling station, or after being towed to a repairer).
• Courtesy car (temporary replacement car in case of loss or insurance damage repair) should be selected as if your lease car is off the road. You will still be required to pay your monthly lease payments.
• Your insurance cover must comply with Volvo authorised repairers/retailers being used for insurance related repairs of all lease cars, using only genuine manufacturer (OEM) parts. Exceptions may apply due to geographical circumstances in certain instances. However this requires prior approval by Volvo Car UK Limited.
• The main policy holder of the insurance must also be the registered lease customer.
• The policy must start on or before the delivery date of your car. You are at all times during your car lease responsible for making sure that your own insurance policy contains accurate information about the car, its ownership and drivers, such as licence plate number, car specification (e.g. engine type, equipment specification etc.), and the named drivers on the policy. You must also state that you are neither the owner or registered keeper of the car and that, in the case of a total loss, your insurer must compensate UK Automotive Solutions Limited for its market value directly.
• The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident.
• Your insurance provider must be an authorised provider of motor insurance in the UK (i.e. approved by the FCA).
• If you take your lease car abroad, you must make sure the insurance includes foreign comprehensive cover (with exception of Roadside assistance).

Volvo Assistance (Roadside assistance and emergency assistance) is included for all lease cars 24/7.

Consequently, the features included in Volvo Assistance are not required to be included in the insurance cover for the UK or abroad.

Yes. However you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my lease car?“.

Yes, in order to activate the free Driveaway insurance, you must register via the activation link received in your email prior to collecting your car.

Driveaway insurance is offered to customers subscribing, buying or leasing a new Volvo, or buying a Selekt approved used Volvo, who meet the eligibility requirements. Some of these requirements include: drivers must be aged 19-85, hold a full UK or EU driving licence for minimum 12 months, and have a maximum 3 fault claims & 3 minor driving convictions in the past 5 years. For complete eligibility criteria please visit www.volvocarsinsurance.co.uk/driveaway Please note that Fleet & Business Online customers are not eligible for any Volvo insurance products. However, sole proprietors are eligible for insurance coverage if the insurance is registered in an individual’s name.

Yes, and you may be eligible to obtain an individual quote for the flexible monthly Volvo Car Insurance instead, for which you can register at www.volvocarsinsurance.co.uk/. You can use your own insurance. However you would need to ensure that your insurance meets our requirements listed in the question “Can I use my own insurance with my lease car?“

Insurance cost is personalised and depends on various factors such as car specification, driver age, claims history, driving licence penalty points, or if you require additional drivers or not. We offer free Volvo Driveaway insurance cover for up to 7 days when you buy or lease a new Volvo.

If you register for our free Driveaway insurance, you will be quoted individually for a fully flexible monthly (from day 8 and onwards) comprehensive insurance suitable for your car. You can also use your own insurance. However you would need to ensure that it meets our requirements listed in the question “Can I use my own insurance with my lease car?“

The insurance excess is the amount you will be required to pay when you make a claim on your insurance policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, for example if you have caused damage to the car (i.e. your own risk).

The excess payable depends on your selection in the Volvo Car Insurance policy, as well as other factors such as age and driving experience level.

The excess amount (your own risk in case of causing damage) should be maximum £1,200 per damage incident.

Please press the assist button in your car to connect directly to our Customer Relation Centre. They will organise help and ensure that you are mobile again as soon as possible.

In the case of any kind of accident or damage, report it without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at a Volvo Cars authorised workshop. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for the UK can be found here.

If you have Volvo Car Insurance click here for further details on how you can submit your claim to the insurance provider.

In the event you experience a puncture that cannot be repaired, your car lease does not cover the cost of replacement tyres.

VCUK uses the BVRLA guidelines when it comes to fair wear & tear.

In relation to tyres, the BVRLA guidelines explain that all tyres must meet the minimum UK legal requirements and comply with the vehicle manufacturers’ recommendations. For tyres to be considered within the fair wear & tear guidance contained in the BVRLA guidelines, ‘there must be no damage to sidewalls and tread, scuffs under 50mm on the total circumference of the wheel’. Following the BVRLA guidelines of what is acceptable under fair wear & tear, the puncture of a tyre would not fall under this category.

Generally, a tyre can only be repaired if it is a small puncture (less than 6mm in diameter) and falls within the central ¾ of the tyre. Anywhere else is deemed unsafe as it is too close to the sidewall. Other factors to take into consideration are what the tyre was punctured with and the general condition of the tyre (when considering the British standard BSAU159 set regulations). If the tyre is showing any sidewall damage, if there is visible bead wire or the rubber is distorted and cracking, then the tyre cannot be safely repaired and will need replacing.

As part of our Volvo promise, we offer alternative transportation of choice. There may be an additional surcharge for the provided services.

Vehicles over £75k and selected other models will need a Thatcham approved tracking device fitted with an active subscription, such as the Vodafone Automotive VTS S5 which has been specially engineered for Volvo Cars UK. For further information, please click here or contact your local Volvo Specialist.

Yes. You can make changes online 24/7 including updating your details and adding or removing cover. Any changes made are effective immediately and without any administration fees being charged.

Yes. You can cancel your cover online 24/7 without charge.

The following table highlights the difference in cover between the free Driveaway and Volvo Car Insurance: https://wrisk.bitbucket.io/volvo/comparison/comparison.html

No. The new Volvo Car Insurance offering is a perpetual monthly subscription policy that you pay for on a monthly basis. But don’t worry, there are no additional costs for paying monthly and no interest charges.

Your Volvo Car insurance provides full policy cover for 90 days when you visit the EU (please refer to the Volvo Car Insurance policy terms for further details). You must not move the vehicle from the United Kingdom without the prior written consent of VCFSUK. For more information on travelling abroad, see the answer to “Can I drive my vehicle abroad?” (in Terms and Conditions).

Private customers: To apply for a Personal Contract Hire (PCH), you must:

• Be at least 18 years of age
• Have three years’ UK address history and reside in the UK at point of delivery
• Hold a valid full driving licence
• Have a UK income paid in GBP
• Have a UK bank account

Business customers To apply for Business Contract Hire (BCH):

• Any Company with under 1 year’s trading will only be considered with a Guarantor’s support
• We will not review any Companies with CCJs within the last 2 years
• We will not accept any Company with a negative gearing ratio or dormant Companies
• The Company must trade in the UK and have a UK bank account

You can share your car with whoever you wish, as long as the person is named on an applicable fully comprehensive insurance policy. For avoidance of doubt, as the lease holder, you are responsible for ensuring all drivers of your car comply with the terms. Holders of a provisional valid driving licence may use the car, provided that such driving takes place in a non-commercial setting.

You will select an annual mileage allowance when you take out your Contract Hire. You may request to change your mileage allowance at any time if you think you will exceed or fall short of your mileage allowance. Details of how to make this request can be found on the VCFSUK website: https://www.vcfsuk.co.uk/volvo/manage-pch-agreement/.

You must not take the vehicle out of the UK without our prior written consent from VCFSUK. If consent is provided then you must contact VCFSUK in good time prior to your trip in order to request a VE103a form which is required for travelling abroad. Please note that there is a £20 charge for issuing a VE103 certificate, which is required for travelling abroad.

Your monthly payment covers some of the costs of operating your vehicle.

Insurance, Legal Mandatory Roadworthy Inspection (MOT), charging, fuel and other regular consumables such as AdBlue, washer fluid and oil, as well as tolls congestion charges and fines are not included in your monthly payment.

For Lease: If you have selected a fully electric car, the Volvo Car Service is included in your monthly payment. All other cars (PHEVS/ICE) DO NOT include the Volvo Car Service Programme. You can purchase a service plan before you check out online, or via your Volvo Specialist when you collect your vehicle.

Insurance also sits outside of your car lease. However, we do offer you 7-day comprehensive Driveaway insurance. The 7-day insurance is subject to acceptance criteria from the insurer and requires you to separately register for the trial insurance at volvocarsinsurance.co.uk – please see Insurance section below for more details.

For consumers (personal customers), all car lease prices displayed online are gross prices including VAT. This means that the price you see is what you pay. For business customers, net prices are quoted. VAT will be added afterwards.

No, this will be included in your Lease but are subject to any changes imposed by the DVLA.

No, an MOT is not included. You will be responsible to ensure the MOT is carried out and paid for.

Your ordered lease vehicle will be delivered to a Volvo retailer of your choice. The selection of the delivery location will be made at the end of the ordering process, after the configuration of your desired vehicle. Home delivery may be available with some Retailers, but will incur additional costs.

In order for the retailer to hand over the car, you must present your valid driving licence (and a utility bill issued within the last three months in the event your driving licence does not show your current residential address) and current signed passport. You will also need to provide your insurance details (either your own insurance documents or the Volvo insurance documents we sent you in advance).

You should not enter into a Contract Hire Agreement if you believe you may need or want to terminate the agreement before the contracted end date. Early termination will result in a charge of at least 50% of any remaining contracted monthly payments together with other charges and costs detailed in your Contract Hire Agreement. Full details will be set out in your Contract Hire Agreement.

You will be contacted by VCFSUK as you approach the end of your Contract Hire Agreement, starting 6 months before the end date. As the contract nears completion you will be asked to book a collection and inspection date for the vehicle. Full details can be found here: https://www.vcfsuk.co.uk/volvo/end-of-agreement-process/

You may be switching to another car. If this is another new Volvo, this will be supplied by Volvo Car UK Ltd. You may want to consider coordinating the dates for collection of the current vehicle and delivery of the new vehicle to be on the same day.

If you are replacing a vehicle which is on a Volvo Car UK Lease rather than a Volvo Car Financial Services Ltd Llease, please contact Volvo Car UK Ltd customer care who will make the arrangements for the return of your car.

No, our lease vehicles cannot be purchased at the end of the contract.

No, you can't keep these accessories. However if you are interested in the product, you can buy it from your retailer.

If you are replacing your vehicle, please contact your retailer or customer care. If the vehicle is being collected directly by Volvo, please contact customer care.